Message from General Director of Laboratories EPHAC Co.,LTD.

The principal duty of the Board of Directors and other Management Personnel of the company, along with management, is to ensure that the Company is well managed in the interests of its business and shareholders. The Board of Directors play the Key role in the Good Corporate governance of the Company.

● GUIDELINES FOR CONDUCT

All the Directors and other Management Personnel of the company should use due care and diligence in the performance of their duties, be loyal to the Company, act in good faith and in a manner not opposed to the best interests of the Company.

● A DIRECTOR SHOULD :
   
     • Make reasonable efforts to attend Board and Committee meetings
     • Dedicate time and attention to the Company
     • Seek to comply with applicable laws, regulations, confidentiality obligations and
     corporate policies of the Company.

Profile of Laboratories EPHAC Co.,LTD.

LABORATORIES EPHAC CO., LTD was established in 2003, with a vision towards Empowering Life and well being, and has rapidly emerged as the premier integrated pharmaceuticals company in Cambodia. Its business focuses on the manufacture and distributing of pharmaceuticals products and services to companies and pharmacies across the country. The pharmaceuticals products of Laboratories EPHAC Co., LTD. " Tablet, Capsule and Sachet "

EPHAC is one of the largest distributor of pharmaceuti¬cals products that offer the highest quality in Cambodia. Over the years EPHAC has manufactured the pharmaceutical products " Efficiency, Quality and Safety " in fulfilling the requirements of clients through out Cambodia. We believe that paying serous attention in the present, we'll be better in the future in order to make Cambodian people healthy, also a sustainable natural environment that supports our commitment to ensure the highest quality of products and services towards offering unparallel care to our own clients, and to the larger community.
          
EPHAC stays on the right of national road n°5 in Phsatrach Village, Lungvek Commune, Kampong tralarch District, Kampong Chhnang Province, Cambodia, and has expanded its network of division offices all cities and provinces in Cambodia in a goal to become a leading distributor of pharmaceutical products.

Quality Policy of Laboratories EPHAC Co.,LTD.

EPHAC will Endeavour to achieve the highest standards of quality in the manufacturing and delivery of all products towards fulfilling specific requirements for our client organization to their satisfaction. We will ensure that the production and supply of our products are consistently offered at the most competitive prices coupled with paramount services to continually enhance shareholder value for our customers. EPHAC is committed to achieve consistently enhanced standards through a dedicated focus on innovation, cost optimization, and adherence to good manufacturing practice (GMP) across all functions and products within our organization.

Quality Assurance of Laboratories EPHAC Co.,LTD.

Our quality assurance is driven by a strict adherence to Good Manufacturing Practice (GMP) standards. The company's production facilities are governed by its Quality Policy and supporting Quality Assurance manual that provide robust guidelines towards the management of raw material, manufacturing, waste management, packaging and supply of all products that are delivered to our customers through out the country. Our quality labs are fully equipped and are coordinated and managed by the Head of Quality Assurance at each production unit.
      
The Quality Management System and its procedures are continually evaluated through iterative audits that ensure that the company's system provide the highest standards in testing of products and optimization of processes. The company recruits, employs and retains that highest caliber of professionals in pharmacists, engineers and technical staff that are continually trained on best practices and methodologies to achieve and fulfils global standards in the manufacturing of all products. The quality assurance department also has the responsibility to define norms and regulations, review and audit existing procedures and implement new methodologies

These responsibilities include the following :

     • To review and approve all appropriate quality related documents like SOP's Specifications, Test Methods, Protocols, reports …etc.
     • Review and approval of all protocols/ Reports.
     • Evaluation and approval of SOPS.
     • Evaluation and analysis of market complaints and hatch recalls.
     • Approval or rejection of finished products.
     • Review and approval of changes in products, process & equipments.
      
Customer Satisfaction Policy of Laboratories EPHAC o.,LTD.

EPHAC will Endeavour to fulfils the requirements of our prestigious clients to ensure the highest levels of customer satisfaction at all times. We will guarantee that our customers are serviced in a manner that demonstrates respect and courtesy, transparency, and professionalism and will encourage our interaction, involvement and feedback from them along each phase of our delivery chain. Our products and related services will exemplify unparallel quality standards to ensure that tangible value is to our customers and their stakeholders over long term mutually beneficial relationships.